Last updated: [November 2026]

At The Final Walk Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services, including home pet euthanasia, support, and related communications.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy legislation.

The Final Walk Ltd
Registered in England & Wales: Company Number 16407551
Registered Address: 45 Town Farm, Redruth, Cornwall, TR15 2XG
Email: info@thefinalwalk.co.uk

We act as the Data Controller, responsible for the personal data collected through our website and services.

We may collect and process the following information:

• Your name
   
• Contact details (email address, phone number, address)
   
• Pet information (name, age, species, medical history where relevant)
   
• Appointment details and service requirements
   
• Payment information (processed securely via third-party payment processors)
   
• Any messages or communications you send to us
   

When you visit our website, we may collect:

• IP address
   
• Browser type and device information
   
• Pages visited, time spent on site, and interaction behaviour
   
• Cookies (see the Cookies section below)
   

As part of our service, you may share information about your pet’s health. This is not considered "special category data" under UK GDPR, but we treat it with strict confidentiality.

We do not collect sensitive personal data about you (e.g., health information, ethnicity, political views).

We use your personal data to:

• Provide our services, including home euthanasia appointments
   
• Communicate with you before, during, and after your appointment
   
• Arrange payments and invoicing
   
• Respond to enquiries or support requests
   
• Send important updates about your booking or service
   
• Manage and improve our website
   
• Comply with legal obligations
   

We only use your data when we have a lawful basis, including:

• Contractual necessity
   
• Legitimate interest
   
• Legal obligation
   
• Consent, where explicitly required
   

We do not sell or rent your data.
We may share your information with:

• Veterinary professionals involved in your pet’s care
   
• Payment processors
   
• IT and website service providers
   
• Professional advisers, such as insurers or accountants
   
• Legal authorities, where required by law
   

All partners must protect your data and comply with UK GDPR.

We keep personal data only for as long as necessary:

• Appointment and service records: usually 7 years
   
• Email enquiries: up to 12 months, unless needed longer
   
• Website analytics: typically 12–26 months
   

You may request deletion sooner where legally possible.

Under UK GDPR, you have the right to:

• Access your data
   
• Correct inaccurate information
   
• Request erasure
   
• Restrict or object to processing
   
• Withdraw consent
   
• Request data portability
   

To exercise your rights, email: info@thefinalwalk.co.uk

You may also complain to the Information Commissioner’s Office (ICO) if you believe your data is being handled incorrectly.

We use appropriate technical and organisational measures including:

• Encrypted systems where appropriate
   
• Secure payment processing
   
• Access controls
   
• Regular security checks
   

Although no method is completely secure, we take every reasonable step to protect your data.

Our website uses cookies to function properly and improve user experience. These may include:

• Essential cookies
   
• Analytics cookies
   
• Performance cookies
   

You can manage or disable cookies in your browser settings.
If you would like a detailed Cookie Policy, I can create one for you.

Our site may contain links to other websites. We are not responsible for their content or privacy practices.

We may update this Privacy Policy occasionally. Updates will be posted on this page along with the revised date.

For any questions or data requests, please contact:

The Final Walk Ltd
45 Town Farm, Redruth, Cornwall, TR15 2XG
Email: info@thefinalwalk.co.uk